Service Hours
-Monday–Friday: 6:00 AM – 8:00 PM
-Saturday: 8:00 AM – 6:00 PM
Eligibility
STARS Lift serves seniors (age 60 and over) and individuals with disabilities who have approved Gold Card status.
Fare: $3.00 each way. Cash only. Please have exact change.
Scheduling a Ride
How to Schedule
Call 989-753-9526 Monday through Friday between 9:00 AM and 3:00 PM.
When to Call
-Disabled riders with Gold Card status: May schedule rides up to 14 days in advance. Next-day scheduling is also available. Multiple future reservations can be made at once.
-Seniors (60 and over): Please schedule rides at least 2 days in advance.
About STARS Lift
STARS Lift is a complementary paratransit service provided by the Saginaw Transit Authority Regional Services (STARS) in accordance with the Americans with Disabilities Act (ADA) of 1990.
This service provides origin-to-destination transportation for individuals who are unable to board, ride, or exit a STARS fixed-route bus—even if that bus is equipped with a lift or ramp.
Passengers may request assistance when scheduling their trip or on the day of service by:
-Calling the STARS Lift Coordinator at 989-753-9526, or
-Asking the driver at pickup or drop-off.
Assistance beyond the curb can be provided at both pickup and drop-off as requested, or when necessary due to unforeseen circumstances. For safety, drivers must remain within sight of their vehicle when offering assistance.
Cancellations, No-Shows, and Late Cancellations
We value all our customers and strive to provide the best service possible. Every time a passenger has a no-show or late cancellation, another customer may experience a delay or miss out on transportation that could have been provided. We appreciate your cooperation and continued use of STARS Lift services.
Passengers must cancel their ride at least 2 hours before the scheduled pickup time.
A no-show occurs when:
-The bus arrives at the scheduled time, but the passenger is not present or declines to travel.
-The passenger cancels the trip less than 2 hours before the pickup time.
-The passenger delays the bus unnecessarily.
Occasional late cancellations or no-shows are expected. However, excessive no-shows or late cancellations reduce service efficiency and increase operating costs. Because ADA paratransit must accommodate all eligible demand, minimizing missed trips helps ensure reliable service for everyone.
No-Show and Late Cancellation Policy
STARS Lift tracks no-shows and late cancellations on a rolling 30-day calendar. The following actions will be taken based on the number of occurrences:
One (1) occurrence: STARS Lift will issue a written notice to the passenger, including a copy of this policy.
Two (2) occurrences: STARS Lift will suspend the passenger from service for one week.
Three (3) occurrences: STARS Lift will suspend the passenger from service for one month and provide written notice along with a copy of the appeal process.
Exceptions:
Late cancellations or no-shows due to medical emergencies or other circumstances beyond the passenger’s control will not count toward this policy. If you disagree with a determination regarding a no-show or late cancellation, you have the right to appeal.
For any questions or concerns about this policy, please contact STARS Management at 989-907-4000 (option 2).
Service Area
STARS Lift is designed to be comparable to STARS’ fixed-route service. Therefore, ADA paratransit transportation is available:
- Only within ¾ of a mile of an existing STARS fixed-route bus line, and
- During the same days and hours that fixed-route service operates.
Trips beginning or ending outside this ¾-mile service corridor are not required to be served under ADA guidelines.
Gold Card Applications
To request a Gold Card application:
–Click the link,
-Call Customer Service at 989-907-4000, or
-Visit the Customer Service window at 615 Johnson Street.
If you prefer to receive an application by mail, please mention this when calling.
